MMS Online Frequently Asked Questions

What is My Mama Said Online?

My Mama Said Online is a platform we have created to serve the needs of the current climate affecting fitness studios globally in 2020. It is a separate platform that runs through ‘Namastream’ which allows us to house our videos securely, giving you a user friendly experience. We started off with LIVE streaming during our first lock down but found our ON-DEMAND videos is a better product with higher audio and visual quality . We now have a video library of up to 200 workouts and 2 subscription services – our Monthly Membership Subscription and our Prenatal Studio. We add fresh new ON-DEMAND workouts weekly. Visit My Mama Said Online – HERE.

Are the classes live or pre-recorded?

It depends on the product. In our Monthly Membership Subscription all classes are now ON-DEMAND which means pre-recorded. The Prenatal Studio is also largely ON-DEMAND but does includes 1 x LIVE streamed class a week.

Can I use Chromecast with MMS Online?

You sure can! Although we do recommend streaming from a laptop rather than a tablet/ phone. Firstly, ensure your device and your Chromecast are on the same WIFI. Then, all you need to do is make sure you open MMS Online through ‘Google Chrome’ as your browser. Once you go to your chosen workout, the Chromecast option should come up in the right hand corner for you to click.

What device do you recommend?

We always recommend a laptop or tablet for visual quality/ size. However, you can stream our videos off your mobile device as well, if you don’t mind the tiny screen!

I am having trouble streaming my video, what can I do?

If you are trying to play a video and it is continually buffering, try the following:

INTERNET CONNECTION

  • stop any other files from downloading
  • close any websites that might be constantly updating
  • close messaging apps that might be slowing your computer down
  • close everything down and only have Namastream open

BROWSER
Our software supports Chrome, Safari and Firefox. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly. We do not support Windows (e.g. Surface) or Internet Explorer.

SELECT AUTO IN THE HD VIEWER
In the viewer, click on the HD in the lower right corner. Select ‘auto’ to ensure our player will intelligently select the best quality for your particular network connection

Are there any joining fees?

Absolutely not! The first payment that will come out will be your fee for the month if it is a subscription service (such as our Monthly Membership/ Prenatal Studio). Or if it is a course it will be one off payment of the course price.

Am I locked into my contract?

Nope! No lock ins, no minimum term contracts. All that we ask is that you familiarize yourself with the Terms and Conditions and acknowledge that your online account is completely self-managed, which means you sign up and cancel yourself.

Do I need to email MMS to cancel my Online subscription?

The best thing about our Online Studio is that it is completely self-managed. This means you can sign up and cancel anytime at your discretion. This does also mean that any subscriptions you sign up to will continue to tick over and deduct payments from your account until you cancel your subscription. In order for your cancellation to be effective it will need to be cancelled 48 hours before your next billing cycle to avoid future payments from being taken. Due to the self-managed nature of our service, refunds will not be issued.

How do I cancel my Online Membership Subscription?

  1. Head to My Mama Said Online
  2. Login to your Account
  3. Go to My Accounts> Purchases> *Product you wish to cancel*> little drop down arrow> cancel

Please be mindful that you will need to cancel 48 hours before your next billing cycle for it to be effective.
You will have access to all of the online content until the end of your billing cycle.

Don’t see your question here?

Please email us at info@mymamasaid.com.au and we would be happy to help.