MMS Online Frequently Asked Questions

What is My Mama Said Online?

My Mama Said Online is a platform we have created to serve the needs of the current climate affecting fitness studios globally in 2020. It is a subscription-based service available on our Mindbody platform which allows us to house our videos securely, giving you a user friendly experience. We started off with LIVE streaming during our first lock down but found our ON-DEMAND videos were a better product with higher audio and visual quality . We now have a video library of over 100 workouts and we are constantly adding fresh new content. Visit My Mama Said Online – HERE.

How can I view my videos once I have purchased a subscription?

You can view the video library by either logging into your Mindbody account on your computer here  or through our, My Mama Said mobile app.

What device do you recommend?

We always recommend a laptop, tablet or TV for visual quality/ size. However, you can stream our videos off your mobile device as well, if you don’t mind the tiny screen!

I am having trouble streaming my video, what can I do?

If you are trying to play a video and it is continually buffering, try the following:

INTERNET CONNECTION

  • stop any other files from downloading
  • close any websites that might be constantly updating
  • close messaging apps that might be slowing your computer down
  • close everything down and only have your Mindbody account open.

Are there any joining fees?

Absolutely not! The first payment that will come out will be your fee for the month if it is a subscription service. Or if it is the day pass it will be one off payment.

Am I locked into my contract?

Nope! No lock ins, no minimum term contracts. All that we ask is that you familiarize yourself with the Terms and Conditions and acknowledge that your online account is completely self-managed, which means you sign up and cancel yourself.

Do I need to email MMS to cancel my online subscription?

The best thing about our Online Studio is that it is completely self-managed. This means you can sign up and cancel anytime at your discretion. This does also mean that any subscriptions you sign up to will continue to tick over and deduct payments from your account until you cancel your subscription. Due to the self-managed nature of our service, refunds will not be issued.

How do I cancel my online subscription?

  1. Head to My Mama Said Online
  2. Login to your Account
  3. Go to My Info> Accounts> Next to subscription click terminate.

Please keep in mind that when you click ‘terminate’ you are terminating your subscription effective immediately, therefore your pricing option will expire immediately. If you have just had a payment come out of your account wait until the end of your monthly payment cycle until you terminate your subscription so you can still use your full payment.

Don’t see your question here?

Please email us at info@mymamasaid.com.au and we would be happy to help.